Frequently asked
questions

Business FAQs

Please click here to fill out our general interest form on our website. A deliv team member will reach out to you right away.

deliv currently offers express & same-day delivery.

deliv currently operates in dubai and coming soon to rest of emirates.

The two vehicles types we currently offer are: bike & van.

Ideally we would love you to book online via our online booking platform or via our apps on Android or Apple.

Deliv charges are based on service type and size of your delivery. Additional charges may apply for returns.

Yes, it can! Our platform accepts same-day deliveries that are available for collection anytime between 10am and 4pm, 7 days a week.

Delivery times will vary depending on the type of service you book.
Once you book, we send you and your customer a confirmation SMS, you can then track your packages progress in real time!

Yes! All couriers on the deliv platform genuinely care about every delivery. Each time a delivery is completed, we ask you to rate your courier, so we do our very best to ensure a positive experience.

Cancellations made prior to the courier being on route to the pick up location are free.
If the courier arrives to collect a parcel and no one’s there, they’ll wait for up to 10 minutes and try to contact you by phone and SMS. After this time, the full fee will be charged.
The same goes for the destination, but if we can’t track you down to make other arrangements, we’ll return your parcel to the pickup location. If returning it isn’t possible that day, we may need to hold onto it at your own risk until we can. Your courier will keep you in the loop. Please note, additional charges may apply for returns.

Rider FAQs

Absolutely. You choose when to deliver: you can work as many or as little hours as you want. Be your own boss and work when it suits you!

Fill out our quick application. We’ll get back to you within one week.

You can work per delivery and receive pay depending on the deliveries you made.All weekly payments are made via direct bank transfer every week

Our community’s safety is our top priority. We make sure to provide all riders with high quality delivery gear and best-in-class insurance to make sure you ride safe at all times.